Terms of service

1. Agreement to Terms

By accessing or using our website at www.zoyep.com, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, and anyone who browses or makes a purchase on our platform. If you do not agree with any part of these terms, please do not use our website.

Zoyep reserves the right to update or modify these terms at any time. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

2. Our Store and Products

Zoyep is an online retail store offering a wide range of products across multiple categories. We strive to ensure that all product descriptions, images, and pricing displayed on our website are accurate and up to date.

However, we do not guarantee that all product descriptions are completely error-free. In the event of a pricing or description error, we reserve the right to cancel or adjust any affected orders and will notify you promptly if this occurs.

3. Placing an Order

When you place an order on Zoyep, you are making an offer to purchase the selected products at the listed price. Once your order is confirmed, you will receive a confirmation email with your order details. Please ensure the following information is accurate at checkout:

Your full name and contact details
Your shipping address
Your preferred payment method

Zoyep is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

4. Pricing and Payment

All prices displayed on our website are in the applicable currency and inclusive of any stated taxes unless otherwise noted. We accept major payment methods including credit cards, debit cards, and other options available at checkout.

All payments are processed through secure, encrypted payment gateways. We do not store your payment information on our servers. In the event of a payment failure or dispute, please contact us at support@zoyep.com.

5. Shipping and Delivery

We aim to process and dispatch all orders as quickly as possible. Delivery timeframes vary depending on your location and the product ordered. Please keep the following in mind:

Estimated delivery times are provided at checkout and in your order confirmation email
Delivery times are estimates and may be affected by courier delays, customs processing, or public holidays
Zoyep is not liable for delays caused by third-party shipping carriers

If your order has not arrived within the estimated timeframe, please reach out to our support team and we will do our best to assist you.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a return or refund within the timeframe stated in our Refund Policy.

To be eligible for a return:

Items must be in their original condition and packaging
The return request must be submitted within the applicable return window
Certain items may be exempt from returns due to hygiene or safety reasons, which will be clearly noted on the product page

Refunds will be processed to your original payment method once the return is received and inspected.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@zoyep.com. We will do our best to accommodate cancellation requests made before your order has been dispatched.

Once an order has been shipped, it cannot be cancelled and must go through our standard return process.

8. Intellectual Property

All content on the Zoyep website — including logos, text, images, graphics, and product descriptions — is the property of Zoyep and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent. Unauthorized use of our content may result in legal action.

9. User Conduct

By using our website, you agree to use it only for lawful purposes. You must not:

Engage in any activity that disrupts or interferes with the functioning of our website
Attempt to gain unauthorized access to any part of our platform or systems
Use our website to transmit harmful, offensive, or fraudulent content
Violate any applicable local, national, or international laws or regulations

We reserve the right to restrict or terminate access to our website for any user who violates these conditions.

10. Limitation of Liability

To the fullest extent permitted by law, Zoyep shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability in any matter arising from or related to your use of the website shall not exceed the amount paid for the order in question.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using Zoyep, you agree to the terms of our Privacy Policy. You can read the full policy at www.zoyep.com/policies/privacy-policy.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Zoyep operates. Any disputes arising from these terms or your use of our website shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes may be referred to the appropriate legal authorities.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices or for legal and regulatory reasons. When we do, we will update the date at the top of this page. We encourage you to review these terms periodically so you are always aware of the rules that apply when using our website.